Showing posts with label Telecom New Zealand. Show all posts
Showing posts with label Telecom New Zealand. Show all posts

Monday, February 8, 2010

Stock of the Week - Reprise: Telecom NZ Ltd



I picked this stock on December 8 as Stock of the Week because of its $2.36 share price. Since then the stock lifted to just below $2.60 on January 10 (around 10% gain so well done if you bought at the lower price levels) before tracing back to finish at $2.31 on close of market last Friday. This is why I have picked the stock again

Telecom New Zealand Ltd [TEL.NZ] is a good stock to trade rather than hold long term (see chart below for comparison with NZX50 gross index) simply because the trading volume is consistently the highest on the NZX so a good stock to make a quick buck on.

I am not a chart man myself or a short term trader but if you look at the one year chart above there has been a good deal of money to be made in the earlier part of 2009, going from around 10c per share right up to 60c per share profit.

The share price reached an 10 month low of NZ$2.31 Friday and has traded like a roller coaster (hence the trade possibilities) from a year low reached in mid January 2009, so one could assume that indicators are showing that an opportunity exits for a good trade at these stock price levels and a good range for profit made considering its recent trading history.

Please beware though, although I am picking this stock today to give traders a heads up (seasoned traders of course will already know about this opportunity) given the present volatility in global stockmarkets and the negative attitude to stocks at present the patient bargain hunters could well get this stock at a lower price than $2.31 but having said that, it is close to its all time low of around $2.25 reached December 2008. (see chart below)

I don't like the long-term prospects for the company, it still has a defensive, reactive culture with employees who are badly trained and informed on what they are selling and poor service levels but it has a 10% plus gross dividend and it isn't going to go out of business any time soon.



Shorties will win here.

Good luck!

Telecom @ Share Investor

Revisiting Telecom

Getting cute and fluffy with Teresa Gattung
Telecom NZ Hangs up
Business Gobbledygook puts up barriers to communication
A Rare Breed
Telecom NZ facing a watershed period
Biology a major key in "glass ceiling" for women
Telecom rewards Gattung for mediocrity

Discuss this stock at Share Investor Forum - Register free

Stock of the Week Series

Reprise - Contact Energy Ltd
Restaurant Brands
NZ Refining
Ryman Healthcare
Mainfreight Ltd
Fisher & Paykel Healthcare
Xero Ltd
Auckland International Airport
Sky City Entertainment Group
Burger Fuel Worldwide
Michael Hill International
Contact Energy Ltd
The Warehouse Group
Fisher & Paykel Appliances
Telecom NZ


Related Amazon Reading

Small Investor Goes to Market: A Beginner's Guide to Picking Stocks
Small Investor Goes to Market: A Beginner's Guide to Picking Stocks by Jim Gard
Buy new: $14.95 / Used from: $0.01
Usually ships in 24 hours

For Investing books & More - Fishpond.co.nz

Fishpond
SPONSOR


c Share Investor 2010

Tuesday, December 8, 2009

Stock of the Week: Telecom Ltd



Telecom New Zealand Ltd [TEL.NZ] is a good stock to trade rather than hold long term simply because the trading volume is consistently the highest on the NZX and that is why I have included the company in this Stock of the Week series.

I am not a chart man myself or a short term trader but if you look at the one year chart above there has been a good deal of money to be made in the earlier part of 2009, going from around 10c per share right up to 60c per share profit.

The share price reached an 8 month low of NZ$2.36 yesterday and has risen like a roller coaster (hence the trade possibilities) from a year low reached in mid January 2009, so one could assume that indicators are showing that an opportunity exits for a good trade at these stock price levels and a good range for profit made considering its recent trading history.

I don't like the long-term prospects for the company, it still has a defensive, reactive culture with employees who are badly trained and informed on what they are selling and poor service levels but it has a 10% plus gross dividend and it isn't going to go out of business any time soon.

Shorties will win here.

Good luck!

Telecom @ Share Investor

Revisiting Telecom

Getting cute and fluffy with Teresa Gattung
Telecom NZ Hangs up
Business Gobbledygook puts up barriers to communication
A Rare Breed
Telecom NZ facing a watershed period
Biology a major key in "glass ceiling" for women
Telecom rewards Gattung for mediocrity

Discuss this stock at Share Investor Forum - Register free

Stock of the Week Series

Reprise - Contact Energy Ltd
Restaurant Brands
NZ Refining
Ryman Healthcare
Mainfreight Ltd
Fisher & Paykel Healthcare
Xero Ltd
Auckland International Airport
Sky City Entertainment Group
Burger Fuel Worldwide
Michael Hill International
Contact Energy Ltd
The Warehouse Group
Fisher & Paykel Appliances

From Amazon

Getting Started in Chart Patterns (Getting Started In.....)Getting Started in Chart Patterns (Getting Started In.....) by Thomas N. Bulkowski
Buy new: $13.57 / Used from: $9.98
Usually ships in 24 hours
Chart Your Way To Profits: The Online Trader's Guide to Technical Analysis (Wiley Trading)Chart Your Way To Profits: The Online Trader's Guide to Technical Analysis (Wiley Trading) by Tim Knight
Buy new: $44.10 / Used from: $36.95
Usually ships in 24 hours



c Share Investor 2009

Thursday, October 16, 2008

Revisiting Telecom New Zealand

I have been a much vocal basher of Telecom New Zealand [TEL] for a long time.

It has been poorly managed for more than a decade; management didn't invest in the company, they despised their customers, often purchased the wrong technologies and have been reactive rather than proactive to competition, especially to their main mobile competitor Vodafone.

While all this has happened, the share price of the company has slid from a high of nearly 10 bucks NZ to $2.42 at close of the NZ stockmarket today.

The 2009 net profit could be as low as NZ$485 million, after a $713 million profit for the 2008 year.

The company is faced with big upgrade costs to modernise their aging fixed line network, their mobile capability and the roll out of a decent broadband offer.

All this negative news, in conjunction with current global market volatility, is clearly going to put further pressure on the share price and we are likely to see a market price closer to 2 bucks before we see the share price go above $3.

I don't say this because of my Telecom bias, I simply mention it because there are currently fundamental reasons why the stock price should slide.

All is not lost though!

If one has the testicular fortitude to buy the stock as it gets closer to 2 dollars, one could well be rewarded when the capital investment starts to pay off.

Telecom isn't about to go out of business-people will always need to communicate- it will still pay a reasonably healthy dividend and a culture movement towards helping their customers will eventually hit home.

It is well worth a punt.

From Amazon

Managing the unmanageable: with 43,500 Intranet pages to oversee, Telecom's manager information services, Sally Myles, manages what is probably New Zealand's ... sities ): An article from: NZ Business

Buy new: $5.95
Available for download now

Related Share Investor reading


Share Investor Forum-Discuss this topic

Getting cute and fluffy with Teresa Gattung
Telecom NZ Hangs up
Business Gobbledygook puts up barriers to communication
A Rare Breed
Telecom NZ facing a watershed period
Biology a major key in "glass ceiling" for women
Telecom rewards Gattung for mediocrity

c Share Investor 2008

Saturday, September 20, 2008

Follow the Monopoly Board

One question an investor in the stockmarket might be asking themselves right now is just when should one start buying stocks again.

Warren Buffett used his massive multi billions in cash to buy an energy company, Constellation Energy yesterday for a bargain price and he seems to be the only person in the world buying things, except the US federal government buying up private debt to "stop the markets from crashing".

Clearly nobody knows just how long this credit purge is going to continue for but what we do know is that there is more bad news to come.

That would indicate to me that there is more downside risk for stocks to come.

As long as the purchase you make is one that you can afford to hold and not have to sell if you need the money then a good beaten down stock is definitely one worth taking an educated punt on.

If one uses the Monopoly Board type style of investing that Warren Buffett has been using over the last year, buying utilities and more shares in staple producing companies like Coca Cola and Kraft foods an investor would do well to purchase similar shares if they exist on the NZX.

So what would you buy and what is resilient in these times of economic uncertainly and market turmoil?

Any of our energy stocks would be a good buy, Trustpower Ltd [TPW] Contact Energy [CEN] and Vector Ltd [VCT] will all do well in an extended downturn.

A company that I own, Goodman Fielder [
GFF] is an Australasian food giant with great brands and a whole range of staple food items from breakfast to dinner and all the snacks in between that people are still going to buy.

Auckland International Airport [
AIA] which I also have a shareholding in, is another good monopoly that will do OK during a downturn and its shares are currently at multi-year lows.

Even Telecom New Zealand [
TEL] would be worth laying some money down at anything less than $2.50 and it is getting close to that price. Even during a deep recession people will still need to communicate.

While there are plenty of cheap stocks worth looking at, especially in retailing, transport and export sectors and they are worth buying for a long-term investment, these companies are going to find the going tough during the long recession we are going to face.

Look for companies with strong brands, monopoly or near monopoly positions in their markets and the ability to cuts costs without impacting too heavily on their business.

The power companies that I mentioned would probably be some of the best performers over the recession and market sentiment as it currently is, that is, it is crap, like Warren Buffett you might get a relative bargain.


Related Amazon Reading

Everything I Know About Business I Learned From Monopoly
Everything I Know About Business I Learned From Monopoly by Alan Axelrod
Buy new: $11.65 / Used from: $2.00
Usually ships in 24 hours


c Share Investor 2008



Monday, July 7, 2008

August reporting season will give investors a true barometer of company health


The Kiwi stockmarket is down markedly off its highs last year but the real test or indicator of company health and capital value lies in real results and an indication of the future prosperity or otherwise of the company that you have invested your hard earned dollars in.

Gather 'round investors! Reporting season is the moment of truth.

The New Zealand reporting season kicks off in August and regardless of the Credit Crunch and its fallout, record high energy prices, a bursting housing bubble and high food costs for consumers, financial results and future indication of direction are still the main indicators of company health and a company's possible day to day market value.

The slowing economy and its fallout is expected to vary widely impact wise on Kiwi companies. Of our top 30 stocks reporting, 10 were indicative of their respective fields: Auckland International Airport [AIA ] Briscoe Group [BGR] Telecom [TEL] Freightways [FRE] Fletcher Building [FBU] Goodman Fielder [GFF] Contact Energy[CEN] Tourism Holdings[THL] PGG Wrightson[PGG] and The Warehouse[WHS].

Both Briscoe Group and The Warehouse have warned of lower profits over the last week

Many companies have already indicated profit warnings, Hallenstein Glassons[HLG] and Postie Plus(PPG) have come to the table, while many companies have indicated flat earnings, The Warehouse, Telecom, Contact Energy, Sky City Entertainment[SKC] Pumpkin Patch(PPL) and Freightways have all indicated pressure on margins over the past year.

The pressure has come mainly from government intervention, with some of the obvious fuel, interest and food cost increases not helping. Increased labour costs through a higher minimum wage, 1 week extra holiday and paid maternity leave have all pressured businesses and margins. The recent increases of diesel and road user taxes by government have pushed the cost envelope to bursting. Clearly those companies with very high staff numbers will be affected by this, retailers especially.

In addition to the above, more Government associated paperwork for administration staff has lead to lower productivity.

More Government pressure from reckless spending has led to higher interest rates, for consumers and lending for business, and the increases in energy costs, due to Government dictated taxes on petrol and electricity have made 2008 a bad year and are due to get considerably worse in 2009, even under a new government.

There maybe some surprises on the upside during the current reporting season.

Sky City is likely to be one of the better performers this reporting season as economic downturns don't usually affect gaming businesses as much as retailers or infrastructure companies, like Contact Energy. Sky's Cinema business is going to have an awful result though.

Mainfreight[MFT] looks like a good bet to increase profit and Restaurant Brands[RBD], the often talked about whipping boy here should show an increase from a very low comparison this time last year.

This reporting season seems like a turning point for investors to me.

They must make up their minds whether they want to hold their investments during a coming hard year or run crying for the hills with their share proceeds in their hands.

Fortune will favour those who hang on to good companies and if you are buying shares for the first time or adding to your portfolio, look for good management first before anything else, for it is good managers with a track record that will be able to ride out the inevitable tough times.

I'm ready to face the coming months, good or bad, and reporting season is definitely going to give investors a clearer indication of exactly where their companies and therefore investments are going.

There is too much panic at the moment and decisions to sell by some who already want to should be put off after they hear company announcements this coming August.

Disclosure I own WHS, PPL, PPG, FBU, FRE, SKC, HLG, GFF and AIA shares

The economy looks bad now? But wait there's more!
The Warehouse set for a turbulent 2008
New Zealand Stockmarket set for a discontent Winter and Summer

c Share Investor 2008

Tuesday, June 10, 2008

Good opportunities exist for buying in current stockmarket

Everyday my portfolio takes another downwards trajectory. How about yours? Economic conditions in New Zealand and globally don't look good for the short to medium term.

There are more losses to hit markets in relation to the Sub Prime fallout, that initially revealed itself almost a year ago and the losses that have been crystalized in balance sheets around the world have had the consequent affect on credit markets, economic confidence and outlook. Future sub-prime losses will clearly continue this trend.

The added pressure of spiraling oil, food prices and every other good and service has left consumers pockets closed for business and those businesses are going to suffer as we all continue to prune costs.

Share prices have been reflecting this for more than six months but now we are set for more stockmarket revaluations as the economic gloom prepares to make itself at home.

Never fear though!

If like me you have been prepared for this you would have been squirreling away money while you could in anticipation of harder times then great. Some of our listed companies have hopefully been doing the same, unlike our present administration, and this is going to put you and them in good stead for a slow down.

It looks very likely that our stockmarket will be breaching the 3000 mark sometime this year and with that comes opportunity for buying.

The biggest opportunity for good wealth creation in the long term I would think would be US dollar sensitive stocks, all of which have been hammered over the last year because of the relative weakness of the US dollar.

It looks like the tide has turned for our dollar, with mutterings from Allan Bollard of interest rate cuts later in 2008 and the Fed talking up US interest rates.

Rakon[RAK.NZ], Fisher and Paykel Healthcare Ltd [FPH.NZ], Mainfreight Ltd[MFT.NZ], Sanford Ltd[SAN.NZ], Delegats Ltd[DLG.NZ], Pumpkin Patch Ltd[PPL.NZ] and Fletcher Building Ltd[FBU.NZ] will all benefit from the falling exchange rate while many of these companies are ready benefiting from the lower NZ/AU dollar cross, joined by the likes of Sky City Entertainment Group Ltd[SKC.NZ], Telecom NZ Ltd[TEL.NZ] and Michael Hill International[MHI.NZ] which have substantial operations in the West Island, Australia.

The biggest star that will benefit from this, which I conveniently hold, is Fisher and Paykel Health.

The company has profit sensitivity of approximately NZ$2.5 million, per one percentage point change in the value of the NZ dollar and as our exchange rate is off its recent high of .82c and is currently less than .76c then there is significant upside as the dollar retreats towards its historical levels of below 60c to the US dollar.

Its sales are also increasing strongly, so its upside in the medium to long term looks very good.

Apart from the opportunities related to a falling NZ currency there are also some very good companies ripe for bargain hunters flush with cash from better days and investors would be mad not to do some spending instead of getting those brokers and financial advisors wealthier by selling stocks and getting into gold, commodities, fixed interest, cash or some other over valued asset class.

Disc I own MFT, FPH, SKC, MHI, PPL, and FBU shares in the Share Investor Portfolio


Related Share Investor Reading

"Mr Market" gets his groove on
A sensible approach to global market volatility
Global Market's dropping and your portfolio

From Fishpond.co.nz - Buy Toughen Up: What I've Learned About Surviving Tough Times

Toughen Up: What I've Learned About Surviving Tough Times

Toughen Up - Fishpond.co.nz



c Share Investor 2008

Sunday, February 10, 2008

Telecom New Zealand facing a watershed period

Chart for Telecom Corporation of New Zeal (TEL.NZ)

Long term, the future of Telecom maybe uncertain but the share price has been
on a downwards trend for some time. The slight upticks in share price and reasonable
volumes make this share one for short term traders.



Long suffering shareholders of Telecom New Zealand [TEL.NZ] for a reversal of fortune for the company may have a long wait on their hands.

Friday's announcement that 2nd quarter profit was down 33% sent the share price down NZ 15c in trading, to close at $3.95 and also sent commentators into a flap about the future of the company.

Profit would have been higher if not for the sale of the lucrative Yellow Pages unit towards the end of 2007, and the continued poor showing of their Australian arm, with a drag on earnings in that competitive market.

I have been down on Telecom for many years for many different reasons and it is easy to knock one of the countries largest companies, if only for its extremely poor customer service, something it shares with the likes of alot of monopolies/duopoly's, like Vodafone NZ and the majority of the countries banks.

Telecom's problems though are multiple, deep set and are entrenched in company culture. From the top management, right down to the help desk in the Philippines or whatever the latest third world country has been used to cut costs.


http://www.in-site.co.nz/cancersociety/links/objects/TelecomLogocolour.jpg
Telecom must refocus their efforts on their
customers and spending more to update aging
technology to have good long-term prospects.


CEO Dr Paul Reynolds, said there had not been enough focus on customers.

"Telecom had made decisions about leadership, structure and focus that would help secure future momentum, based on a focus on customers".

This has been said before, Reynolds has been at the helm for 6 months but there is not yet evidence that the above has been acted upon.

Management, especially middle to lower supervisory level, still have an attitude that Telecom is a virtual monopoly, you know it, they know it and you can go elsewhere if you are looking to get decent customer service.

One specific which I encountered the other week, piling on illegal service charges(they call it a "convenience charge") for customers who pay by credit card and advising customers it is the credit card company charging it is certainly not a new and innovative way to win friends and influence customers. In a positive way anyway.

Other providers are taking customers off them though, as technology has allowed and Government imposed regulation bites, with the forced split of the group into 3 parts at the end of March.

The continuation of the "monopoly attitude" in the face of increasing competition is Telecom's biggest challenge. In the past that was great for shareholders and bad for customers, increasingly things have become bad for both parties.

The past has been filled with exceptional dividends paid out to shareholders, that was good for the first 8 or nine years, as costs were cut, from its initial inception as a government department, overloaded with excess staff, but as the last of the fat was trimmed from the company in the early 2000s the need for reinvestment of profits became even more apparent than it was years before.

Telecom's investment in their infrastructure is at least 10 years behind some of the international telcos. A plethora of 19 century copper wire is Telecom's answer to the road that 21st century technology and content must travel on and that road long ago gridlocked, to a point where we now have internet speeds at the lowest end of the world scale for a very high cost.

Like allot of investors in the stockmarket, management at Telecom have been shortsighted in their business outlook.

Short term profits have been at the expense of the long term future of the company and billions of dollars must now be invested to turn that shortsightedness around.

Hard decisions have to be made and the company now finds itself in a bit of a watershed period.

It must focus on their customers first and provide them with the best in service and the "new" technology that must come with that service and eradicate the culture that seems to still have them in a battle with those that wish to do business with them.

There must be no shades of gray towards a new long term thinking Telecom, the change must be bold, brash and black and white. Reynolds words "...based on a focus on customers..." must be the core principle on which the company is based and it must be more than words, those words must be acted upon at every opportunity.

If they bite the bullet and do those things, the short term will clearly be difficult but longer term things will get better.

If management decide that the status quo is the way to go or fail to drive a new focused Telecom hard enough, then the long-term future for Telecom New Zealand looks bleak at best.


Telecom NZ @ Share Investor

Telecom Share Price Limbos but has it jumped the Shark?
Telecom NZ: Saint Gattung gets her Ya Ya's out
Telecom NZ: Bye Bye Paul Reynolds
Long Term View: Telecom NZ Ltd
Stock of the Week: Telecom Ltd
Revisiting Telecom

Getting cute and fluffy with Teresa Gattung
Telecom NZ Hangs up
Business Gobbledygook puts up barriers to communication
A Rare Breed
Telecom NZ facing a watershed period
Biology a major key in "glass ceiling" for women
Telecom rewards Gattung for mediocrity

Download every available TEL Annual Report Free


Discuss this stock at Share Investor Forum - Register free

Recommended Amazon Reading

The Intelligent Investor: The Definitive Book on Value Investing. A    Book of Practical Counsel (Revised Edition)
The Intelligent Investor: The Definitive Book on Value Investing. A Book of Practical Counsel (Revised Edition) by Benjamin Graham
Buy new: $14.95 / Used from: $7.50
Usually ships in 24 hours

Buy Bird on a Wire & more @ Fishpond.co.nz

Fishpond


c Share Investor 2008, 2010

Friday, September 14, 2007

Share Investor's Friday Free for all: Edition 3

Fast Food Company keeps its Head

Restaurant Brands (RBD) the operator of KFC, Pizza Hut and Starbucks in New Zealand has appointed, Russel Creedy, the man who has been acting chief executive since Vicki Salmon's departure to the permanent position as head.

Creedy has been with the company since 2001 and has run company supply chains and Pizza Hut in that time.

Unfortunately Creedy is part of the lack of service culture that pervades RBD's operations and his appointment comes in the wake of his failure at the Pizza Hut division to stem sales drops in the face of competition and the continuation of that as acting head.

His placement as the top Colonel seems to me to be a default kind of appointment and smacks of nobody else outside the company with enthusiasm and fresh ideas being attracted to the sinking ship that is Restaurant Brands.

As an aside but related story Mac Donald's in the US is making inroads into Starbuck's territory with better product and cheaper prices. This author wonders how the local bean crusher is faring against the big Mac.

Retail Therapy

Two of the countries larger retailers reported profits today, with similar results.

Clothing retailer Hallenstein Glasson (HLG) reported a 1.3% fall in net profit to NZ$21.4 million.

Sales were marginally up to just over $200 million with New Zealand operations struggling and Australian sales up a solid 8.1 %.

Expansion of OZ and Kiwi stores were on the cards for the previous 12 months with a Glassons opening in a new Westfield Mall 2 weeks ago in my local area. The store manager tells me it seems to be doing very well and foot traffic while I was there seemed to reflect the managers statement.

The Warehouse (WHS) New Zealand's largest retailer, has announced an annual net profit after tax of $115.5 million. Sales were up 2.4 per cent to $1.76 billion.

The profit included almost $20 million from asset disposal from which a 35c special dividend will be paid. There is to be a normal 5.5c dividend on top of that.

The Warehouse is in a state of flux at the moment. Expansion plans are on hold and ownership is in limbo as Foodstuffs and Progressive look to fight out ownership bids for the company in the courts early next month.

Both retailers will find the going tough for the medium turn, as high government spending has lead the economy into a tail spin raising interest rates and inflation.

Post 2008 election a new frugal, tax cutting regime will help stimulate this sector again.

Pumpkin Patch (PPL) the trendy global kids fashion retailer, will report Monday 17 September(NZ time) and judging by the spectacular fall in share price of the last several weeks insiders seem to know that the result isn't going to be pleasing.

Fonterra headed to a new Frontier?

As canvassed here a few weeks back the speculation about New Zealand's largest company being listed surfaced again this week.

Fonterra's brands business could be worth more than $4 billion if floated on the share market and analysts say it would be an eagerly awaited float.

Fonterra's brands business - including Anchor, Mainland and Tip Top - had an operating revenue of $4 billion.

This puts it above the scale of companies with similar strong brands, such as Goodman Fielder (GFF) which has approximate $2.5 Billion in sales.

With the NZX bereft of such large listings a partial float of Fonterra would give confidence to a sagging undervalued New Zealand stock market.

Good news and bad news for Fonterra this week.

Rachael Hunter, the girl form Glenfield and the Tip Top Trumpet ice cream girl from 22 years ago this week launched the Jellytip Trumpet, a fusion of two classics.

Pictures of Rach' licking the new cone shaped concoction immediately reminded one that perhaps Rod Stewart might have seen the original picture of the pretty 16 year old doing exactly the same thing all those years ago. He of course latter married her.

The bad news, the milk that they base most of their products on has been implicated (again) for causing health problems.


Stupid is as Stupid does

Alan Bollard, the Reserve Bank Governor, has left the official cash rate at 8.25% this week.

Just when he should be lowering the rate because of a downturn in the New Zealand economy, with international markets likely to cut interest interest rates ,Bollard sits on his hands.

Bollard's possum in the headlights, hand on the tiller approach didn't work when he was raising rates and now he appears to be riddled with confusion as to what to do next.

"...This would be offset by the sharp rise in dairy prices and the decline in the New Zealand dollar in the past month..."

So he was critical of the Dairy industry when using it as an excuse to raise interest rates and now he is expecting the same industry to get the economy going when he did the best he could to destroy it with the highest interest rates in the developed world.

Cant have it both ways Forrest.


The Song Remains the Same

Finance companies are in the news again this week.

Geneva Finance, the latest company to strike problems in the financial sector crisis, yesterday gave its trustee assurances about its financial fitness.

On Tuesday, Standard & Poor's put Geneva on negative "CreditWatch" saying it was having liquidity problems.

This writer cannot believe the amount of money being spent by this Finance company and others on saturation advertising trying to soothe prospective customers that their company's stability can be assured.

One could equate the quantity of any advertising of a particular company with the amount of trouble they might be in.

I certainly wouldn't come to that conclusion though-sound of one hand clapping.

Geneva insist things are hunky dory.

Jumping Ship at Telecom a good Call

Another Telecom (TEL) exec is about to head West. Telecom's CEO of its consumer arm, Kevin Kenrick, is resigning in December.

His departure follows the resignation of another senior Telecom exec, CFO, Marko Bogoievski.

Teresa Gattung was the first to get the heave-ho earlier this year when her dismal results as the CEO finally caught up with her.

Considering the pressure Telecom is now under because of Government regulation and the need to spend large capital sums replacing aging infrastructure it seems that head office has morale at the same levels as Telecoms dropping share price and future prospects.

The departures are well timed.

NZX Market wrap

The NZSX-50 index rose 20.25 points, or 0.5 per cent, to 4162.68 on turnover of $83.5 million.

It was a weak trading day which capped a week of the same slim trading.

Giant retailer The Warehouse(WHS) was flat at $5.95 after posting an annual net profit of $97.9m.

Clothing retailer Hallenstein Glasson(HLG) fell a cent to $4.59 after saying annual profit fell 1.3 per cent, to $21.4m.

Top stock Telecom (TEL)was down 2c at $4.35.

No 2 on the NZX board, Fletcher Building(FBU) increased on yesterday's 22c gain with a 14c rise to $11.99. Contact Energy(CEN) fell 2c to $8.97.

Fisher & Paykel Healthcare(FPH) was up a cent at 360, while F&P Appliances(FPA) rose 10c to 365. Auckland Airport (AIA)rose a cent to 311 with no more news of takeover talk, Sky City Entertainment(SKC) lost 2c to $4.38, and Sky TV(SKT) rose 17c to $5.60.

Air New Zealand(AIR) was up 4c at $2.29 ahead of a large dividend payout, Infratil (IFT)was up 8c at $2.80 and investment company Hellaby(HBY) was also up 8c, at $2.74.

NZX increased 15c to $9.75, PGG Wrightson(PGG) was up 2c at $1.78, Vector(VCT) the Auckland Lines company rose 5c to $2.58, and Tower(TWR) was up 5c at $2.25.

Going down were, Pumpkin Patch(PPL) was down 9c at $3.25 ahead of next weeks profit announcement, Nuplex(NPX) fell 13c to $6.97, Port of Tauranga (POT) lost 7c to $6.90, and Cavalier(CAV) was down 3c at $3.30.


c Share Investor 2007











Thursday, September 6, 2007

Telecom NZ rewards ex Chief for Mediocrity

The smack in the face to investors that is the Teresa Gattung payout brings more questions than answers. Gattung was paid $5.4 million during her final year with the company, which has just been released in the 2007 Annual report.

Gattung ran Telecom New Zealand [TEL.NZ] for almost ten years and in that time was responsible for more destruction of wealth for New Zealand public shareholders in any one single listed company in this countries history.

When she took the helm in the late 90s the TEL share price had reached almost $10 and profit peaked at NZ$820 Million dollars in 1998 . Since then profit has struggled to grow and has remained basically flat until 2007 profit of just north of $900 million. Next year the company will struggle to make $650 million because of the sale of one of the companies core assets, the Yellow Pages, a decision arrived at while Gattung was at the helm.

When Gattung left the share price was barely over $4 and the company has been left with problems surrounding decaying infrastructure and obsolete technology like their 027 mobile network ,which was redundant technology even before it was introduced not so long ago.

I cant work out whether Gattung didn't get much criticism for her truly awful reign at the top of Telecom because she is a woman or because brokers and large institutions had so much money invested in the company that there wasn't that much critical opinion to be written about by our mainstream business media writers. It was probably a little of both.

Teresa Gattung was a short term thinker in business and wasn't able to grasp where the company would be in 10 years. Under-investing in the business, reactive rather than proactive, marketing spin and poor service were the hallmarks of her time at the top and the position she had the company in when she left has the company directionless, treading water and fearful of competition.

Clearly she left the company in a worse state than when she started and the $5.4 million she was paid out before she left, including over $2 million in "incentives," was a kick in the collective teeth of Telecom shareholders who had to suffer through what was one of the biggest losses in New Zealand corporate history last year.

The news that Ms Gattung has had "several job offers" from companies should leave those that have offered shaking in their boots were they to read the last 9 years of Telecom balance sheets.


Telecom NZ @ Share Investor

Telecom NZ: TV3 60 Minutes Segment more like Corporporate spin
Telecom Share Price Limbos but has it jumped the Shark?
Telecom NZ: Saint Gattung gets her Ya Ya's out
Telecom NZ: Bye Bye Paul Reynolds
Long Term View: Telecom NZ Ltd
Stock of the Week: Telecom Ltd
Revisiting Telecom

Getting cute and fluffy with Teresa Gattung
Telecom NZ Hangs up
Business Gobbledygook puts up barriers to communication
A Rare Breed
Telecom NZ facing a watershed period
Biology a major key in "glass ceiling" for women
Telecom rewards Gattung for mediocrity

Download every available TEL Annual Report Free


Discuss this stock at Share Investor Forum - Register free

Recommended Amazon Reading

The Intelligent Investor: The Definitive Book on Value Investing. A     Book of Practical Counsel (Revised Edition)
The Intelligent Investor: The Definitive Book on Value Investing. A Book of Practical Counsel (Revised Edition) by Benjamin Graham
Buy new: $14.95 / Used from: $7.50
Usually ships in 24 hours

Buy Bird on a Wire & more @ Fishpond.co.nz

Fishpond


c Share Investor 2007 & 2010

Wednesday, August 29, 2007

Business Gobbledygook puts up Barriers to Communication

Picture


At the end of the day, when all is said and done, with all things considered, in the fullness of time and taking the long-term view-urrrggghh-all we want is a straight answer in the simplest way possible.

Nowhere is this more appropriate than in the business world. While speaking to customers, talking to employees, and communicating a message to shareholders. Your message should be clear, precise, unambiguous and be free of unnecessary verbosity and complicated language and "corporate-speak".

My piece today was inspired by two news items of late and they rekindled this subject which has been in the back of my mind for years. The first situation was some of the language used by Telecom New Zealand(TEL) to explain to customers why they had mismanaged a software upgrade to their Xtra Internet unit and the other news story was about Sky City Entertainment's(SKC) explanation of areas of last weeks complicated 2007 FY profit announcement and the confusion that it caused amongst analysts.

In the first instance with Xtra, a spokesman explained that customers were not let down or disappointed with the break in "service" but were instead suffering from "negative surprise". Callers to the Xtra helpline were told in clipped tones when they got testy with Telecom employees over the wait for resumed service that they were experiencing "service disconnection anxiety".

What this kind of language does of course, is to first of all fudge the real issue and spin the heat off the main protagonist, Telecom, and make the customer feel guilty, secondly it has the added bonus of frustrating the customer so much that he gives up on the reason for his call in the first place. This is exactly why this process is used of course because the offending company really doesn't care that much at all about your problem but cant really come out and say that straight.

Telecom are well known for using this kind of spin to run their business, within and outside the company when communicating with customers. For a communications company Telecom NZ don't communicate well at all and indeed there always seems to be a "negative surprise" waiting at the end of the line when one calls the 123 Help line.

Elmar Toime had to spin for his life today to explain issues surrounding last weeks Sky City Entertainment profit announcement:

"The information that was available when I stepped in as manager wasn't enough to assign budgets to individual responsibility areas of the business."

Translation: I didnt do my homework properly.


The SKC profit announcement contained such gems as this one:

"A strategic development plan has been completed for SKYCITY Adelaide which has verified the value of this business and established the path for delivering incremental shareholder value from this property."Huh? we really mean we will try and increase profit but it is going to take a long time and may never happen under my watch.

Don't laugh:

"...a peer review of the Auckland gaming performance and strategy has been undertaken and plans put in place to actively address opportunities..."Does Management usually inactively "address opportunities" ?The word incremental seems to have been carefully chosen because here it is again:

“Most importantly, we are now positioned to ensure that this delivers incremental value to our shareholders and a sustainable future for our people."

Websters dictionary meaning: A slight, often barely perceptible augmentation. In conjunction with the management speak word of the year , the meaningless "sustainable," this sentence really means that profit growth will be small and management don't really know what outcome that will have for the business.

I could trudge through this announcement and pick up more unnecessary management bullshit but even I have a life to lead. You get my point though don't you. Why jazz up communications to shareholders with hackneyed management spin and written clutter?

To be fair to Toime and his company though, this sort of language and company announcement is not rare in New Zealand or overseas. Some companies are much worse and some are better. Mainfreight(MFT), a listed New Zealand trucking company is one enterprise that doesn't indulge in this stuff and I am a well informed and happy shareholder as a result.

When a business, profession or individual chooses to communicate to others in an unnecessary way, as I have explained above, one has to suspect the motives of the communicator. Their verbosity and over complication is probably hiding something. When communicating to shareholders it could be glossing over profits or company prospects, in the case of Telecom ,spin and complication is used to frustrate or fob off customers because of shortcomings in the business structure and with professions such as lawyers, doctors and real estate agents complicated communication is often used to exclude others for economic reasons. If one cannot understand what others are saying someone usually gets paid to decipher this information and it is usually you that pays!!

Politicians are masters at it and we all know they have to be because the skeletons they are hiding require a fair degree of verbal and written dexterity.

In business though, it is most important to "cut the crap" and get to the point quickly and in the most efficient way one can.

In my opinion one can tell the quality of a business by the way they communicate to shareholders, customers and employees. If the communication is fast and efficient the company is likely to be run in the same way.

Of course the opposite is also true.



Related Share Investor Reading



A Rare Breed
Mainfreight keeps on truckin


Disclosure: I am a shareholder in SKC and MFT





c Share Investor 2007












Wednesday, August 15, 2007

Telecom New Zealand Hangs Up.

Telecom New Zealand's [TEL.NZ] profit announcement last week reveals a company in gradual decline.

There are many reasons for this, not the least of them being the fact that management have always had a siege mentality to competition, that is, they tended to respond to rivals in a reactive rather than a proactive way. Their customers suffered on monetary and service levels simply because Telecom's monopoly position allowed them to do so.

When Government moved to untangle their monopoly their shortcomings were revealed to a greater extent than we already knew. Overwhelming arrogance seemed to be the order of the day.

Underspending in infrastructure over the last 18 years has left the company in a position where it now would have to spend multi billions just to get their networks and infrastructure up to speed to present day technology so they could offer their customers anything close to high speed broadband or mobile technologies that allow modern fast content.

The shortsightedness of the past seems to pervade Telecom's culture to the core. I say this because the companies answer to falling profits and revenue in the fixed line business was to sell the Yellow Pages unit to a Canadian Pension Fund for NZ$ 2.2B earlier this year. Roughly half of the proceeds will be dispersed to shareholders.

The Yellow Pages unit was one of Telecoms most profitable divisions, contributing over $200M in before tax profit and set to increase revenue and profit in years to come. The new owners have increased their own advertising for their product and are concentrating on growing their online presence.

As a business owner myself I would be ditching declining businesses rather than flogging off the most profitable.

To be sure $2.2 B is a nice little wedge of moola but it is a short sighted of management not to look towards its future in a more considered manner.

Most of Telecoms other businesses are either mature or near maturity. Fixed line is in decline, Mobile is reaching saturation and "Broadband" or what Telecom call broadband is constrained by their 19th century copper wire outlook in a 21st century world.

Lessons that should have been learned in the 1990s: lack of investing back in the business, slow to respond to competition etc, still haven't reached managements brain stems and look unlikely to do so unless coerced by Government intervention.

Management even suggested last week that Taxpayers should fund the badly needed infrastructure needed if New Zealanders "...wanted broadband quicker...".

For a communications company, Telecom New Zealand are not communicating the right message. Its customers continue to get an engaged signal and its clear message to the public at large is that they just don't care.


Telecom NZ @ Share Investor

Telecom NZ: TV3 60 Minutes Segment more like Corporporate spin
Telecom Share Price Limbos but has it jumped the Shark?
Telecom NZ: Saint Gattung gets her Ya Ya's out
Telecom NZ: Bye Bye Paul Reynolds
Long Term View: Telecom NZ Ltd
Stock of the Week: Telecom Ltd
Revisiting Telecom

Getting cute and fluffy with Teresa Gattung
Telecom NZ Hangs up
Business Gobbledygook puts up barriers to communication
A Rare Breed
Telecom NZ facing a watershed period
Biology a major key in "glass ceiling" for women
Telecom rewards Gattung for mediocrity

Download every available TEL Annual Report Free


Discuss this stock at Share Investor Forum - Register free

Recommended Amazon Reading

The Intelligent Investor: The Definitive Book on Value Investing. A    Book of Practical Counsel (Revised Edition)
The Intelligent Investor: The Definitive Book on Value Investing. A Book of Practical Counsel (Revised Edition) by Benjamin Graham
Buy new: $14.95 / Used from: $7.50
Usually ships in 24 hours

Buy Bird on a Wire & more @ Fishpond.co.nz

Fishpond


c Share Investor 2007 & 2010