Over the last few years though the company has stalled in profit growth due to a downturn in world travel and some high expense capital requirements to modernise and expand the business.
It looks set for some good gains over the next few years however and announced on February 24 its 2011 half year result which comfortably beat last years.
AIA has been headed by Simon Moutter since 2008 but he is a relatively low profile individual.
What do we know of his plans for the Airport he heads, where does he intend to take the company into the future and what makes this CEO tick?
With that in mind I thought I would like my readers would like to find out more about Simon in another Share Investor Q & A.
The Q & A was conducted by Email with questions submitted and returned using this method so no counter questions were put. This method is used by me because I do not have the time to sit down and do a face to face.
The Q & A
Share Investor - Your 2011 half year result of $61.536 million was up 14% on overall revenue up 8.7%, compared to the 2010 half result. What contributed to these profit levels and in comparison to last year how do you feel the company has performed considering the overall global economy and its impact on tourism and travel?
Simon Moutter - We thought it was a great result, and it was great to break out of a six year flat spot in terms of profit.
Our half year profit indicates that our “Flight-path for Growth” strategy, that has repositioned the business to be sales-led rather than infrastructure led, is beginning to pay off.
Our biggest value driver is growing international passenger volumes and our investment in air services development and route development activity is underpinning this growth. We’re particularly focused on the fast growing outbound tourist markets of Asia and in the half year, with arrivals from Asia increased 20% over the previous corresponding period.
We have also invested heavily in those aspects of our businesses, such as retail and property, which leverage commercial opportunities arising from growth in air services and passenger volumes.
Retail revenue increased in the period by 12.9%, up to $54.809 million, and was probably main driver behind the half-year performance. We’ve just completed a major revamp of our international departures retail area and our two duty free operators are performing strongly.
We’ve also focused on keeping tight control of our operating costs, so that we improve our operating leverage – ensuring that as much as possible of every extra dollar of revenue flows through into our bottom line.
SI - How does AIA manage to keep on its toes competitively when in essence it has little competition from other airports in New Zealand - what keeps you honest in other words?
SM - We compete every day for a ‘share of wallet’ in terms of consumer spending so we see ourselves now as being more commercially competitive than ever before across all categories. We also compete as a destination for the attention of new airlines, new routes and expanded air services. For every new or spare aircraft that an airline has available, there are many choices of routes which it can be assigned to. We’ve got to sell New Zealand as a destination and business opportunity for airlines to succeed and Auckland Airport as a solution to this business opportunity. We work with each airline on a compelling business case, often backed by promotional support, to get them to fly here.
SI - Looking towards 2012 do you think you will be able to beat the 2011 result and if not why not?
SM - That’s our plan, but we do face some genuine unknowns (e.g. the impact of rising fuel-prices and the Christchurch earthquake on travel and tourism demand).
Reader Question - Why does AIA give discounted landing fees and preferential treatment to every other airline that wants to start a new route (Continental, JetStar International, China Southern etc) bar your biggest customer, Air NZ?
Surely a strong and growing Air NZ is in the long term best interest of AIA?
SM - We’re prepared to offer promotional support to any airline – including Air New Zealand – that wants to open new or expanded air-services. For example, we recently announced a joint venture arrangement with Air New Zealand to market their Japanese air services.
SI - What are your medium to long-term growth plans (5-10 years) in terms of company size and revenue growth and mix of revenue streams?
SM - Our vision is to build a great New Zealand business recognised as a world-leader in creating value from modern airports.
SI - What sort of positive impact do you expect from the 2011 Rugby World Cup in terms of numbers through the port and increases in revenue?
SM - The biggest opportunity is to use RWC to build stronger destination preference among potential visitors in the coming years. What we all hope is that NZ gains more repeat business and more positive referrals subsequent to the RWC.
SM - We’re definitely sounding a note of caution on these two events.
SI - On the recent acquisitions you have made in Australia and Queenstown. Do you expect AIA to move to diversify further in this respect in the future with other Airport purchases and partnerships with Airports and how important is this strategic move for the company in the medium to long-term?
SM - Our two investments in Queenstown and North Queensland have given us a lot of upside potential, and I think the performance to date of our airport investments is vindicating our strategy. But we don’t have anything else on the radar at this stage.
SI - On the purchase of a stake in Queenstown Airport late last year. Please explain, from your point of view, why there has been so much opposition from some quarters down in Queenstown and specifically from Air New Zealand?
SM - This power in the constitution was used exactly as designed – to allow the Board to exercise commercial judgement in the best interests of the airport and the community. This is consistent with good corporate governance, which involves having clear rules that delineate the respective roles of shareholders, directors and managers. In contrast, opponents of the deal believe that the Board should have passed the process over to the Council, which would then have undertaken community consultation before making a decision. As would any business, we preferred the certainty achieved through the deal we negotiated with the Board.
We’re now focused on demonstrating to the Council and the Queenstown Lakes community that we are a good shareholder who is making a real, positive contribution to Queenstown Airport and to the regional economy. Our status as NZ’s pre-eminent international airport and our relationships with many of the world’s top airlines mean we can offer value to Queenstown that no other partner can. Regarding Air New Zealand, I must admit I’ve struggled to understand their opposition. I note they have publicly stated a desire to own a shareholding in Queenstown Airport themselves, so perhaps this is behind their stance. Air New Zealand has claimed our investment will push up airport prices at Queenstown, but I believe this is a red herring as Auckland Airport's current charges to airlines are, on average, lower than Queenstown Airport's. This opposition to an alliance also seems at odds with their own desire to form a similar sort of alliance with Virgin Blue.
SI - Would you consider a strategic or financial alliance -another port taking a stake in AIA - with a larger airport to leverage business in the same way you have done with the smaller ports you have purchased?
SM - Well, shareholders decide who owns the company in terms of ability to buy or sell shares. With regards to an alliance with a larger airport, we’re not actively pursuing anything like this right now. As with any investment or alliance, we would want to be satisfied that any deal enables us to leverage our core competencies better and enhances shareholder value. Those have certainly been key drivers behind our investments in Queenstown and North Queensland.
SI - There has been a history of animosity coming from Air New Zealand, especially in terms of the business relationship between AIA & AIR. Is this a symptom of AIA being your biggest customer in terms of aircraft movements or are there other reasons for this?
SM - We shouldn’t overdramatise this issue. Air New Zealand is indeed our largest single airline customer and we both have important roles to play in supporting trade and tourism growth, for the benefit of NZ Inc.
SI - With China Airlines expanding into New Zealand through AIA how much scope for growth do you see for this link and others in the Asia region and specifically China?
SM - We’ve recently attracted two new Asian airlines: China Airlines out of Taiwan, and China Southern Airlines that will be flying non-stop to Auckland from Guangzhou in southern China. Air New Zealand has also announced increased frequencies from Shanghai and Beijing.
SI - How crucial is the undeveloped land in around the port that the Airport owns and can develop, itself or with partners, for future revenue streams?
SM - We’ve made exceptional progress in a relatively short time with our property portfolio. We’ve currently got 2 hotels under construction and a number of commercial/retail developments – given the current state of the property market in general, this is an impressive achievement.
Reader Question - Is there scope for a higher proportion of retail at AIA?
SM - To an extent, growth in our retail business is linked to growth in passenger volumes. As this growth also increases our overall revenue through higher aeronautical income, there’s unlikely to be a drastic change in retail as a proportion of our overall revenue at least in the short term.
SI - What percentage of net profit is contributed by property/retail now and what do you envisage it to be in the long-term vs profit from aeronautical and associated businesses?
SM - Non-aeronautical businesses (mostly retail, property, carparking) currently represent around just over half of our income.
Reader Question - How much revenue will the new hotel being built onsite provide for AIA?
SM - This is a private commercial venture with ourselves as a 20% stakeholder, so we are unable to disclose all the numbers on the arrangement, however I can say that the ground-rent is based on a participatory lease so if the hotel goes well, we gain a benefit, and we will also recover some spin-off from the hotel through parking, dining etc.
SI - How does AIA compare against other airports in this part of the world in terms of efficiency and competitiveness for business?
SM - What is really great is that we have been voted as one of the 10 best airports in the world, two years in a row. Nearest competitor in Australia Pacific is Brisbane at 18.
Reader Question - Simon, when will we see a second runway, how will that be funded when it does happen and what additional infrastructure in terms of new terminals and retail would you envisage would be needed with this addition?
SM - As we announced in July 2010, we’ve deferred construction of the second runway for several more years. This was a pragmatic and sensible decision after we worked out that we could get a few more years’ growth out of the existing runway by working with our airline customers to be smarter about runway capacity management. The airlines are all for this as ultimately they would bear much of the cost of the new runway through landing fees.
SI - I had a question from a reader that contains expletives deleted regarding a poor response to a complaint from him. Everyone has a story to tell about an experience at the Airport, I know I do, and this person says he didn't get a satisfactory response to his complaint or subsequent replies to comments posted on a feedback form. What is your response to these kind of complaints, how are they generally handled and how important is achieving a resolution so airport visitors don't get the feeling they just making the airport a "grudge" destination rather than a place you would want to come back to because of good service?
SM - Sorry to hear that. Like any business, we’re well aware of the potential damage someone’s poor experience can have on our reputation and we take complaint resolution seriously. It’s hard to comment on the specifics of this particular incident without knowing more about it, however we do have a robust feedback process and we do actively encourage passengers to use that process – feedback is an essential aspect of improving the way we do things.
SI - Is a light rail line important at all in terms of significant passenger numbers to the airport and is the airport up for any financial input should the line be built?
SM - We’ve made it clear that we want improved public transport links between the airport and all parts of Auckland. This is important for not only for airport travellers, but for the thousands of people who work within the Airport Business District. We recently commissioned an economic study which estimated employment in and around the airport would grow from 21,000 currently to as much as 38,000 by 2031.
We’re participating with Auckland Transport, Auckland Council, NZ Transport Agency and Kiwirail on a joint study into preferred routes for rapid transit and state highway links to the airport. The first stage of the study will be funded by NZTA.We’re a long way from determining how any new links will be funded. And we’re leaving it to the public transport experts to work out how rail might be part of the solution.
SI - What kind of profit margins are you achieving and can the company do better?
SM - For a business that invests heavily in infrastructure to earn a return on this investment margins can be misleading if misinterpreted. After adjusting for one-off items and non-cash fair value changes, our underlying profit in FY10 was $105m, whicih works out at a 29% margin on income. We improved this margin slightly to 30.5% in the first half of FY11. While we always aim to do better, the biggest rewards in terms of shareholder returns will come from growing our overall business volumes. That’s why we have placed so much focus on strengthening air links and increasing passenger volumes from high growth regions such as Asia.
SI - Are you happy with the large 22.5% stake that Auckland City has in AIA and how much influence will that shareholding have on the direction of the company with a change in council policy last year to allow the council to buy more shares in AIA rather than maintain their current stake?
SM - The relationship between Auckland Airport and our largest shareholder remains very positive and constructive. We actively engage across many levels with Auckland Council on a wide range of issues, including community, investment, the visitor economy, economic growth, international relations, transport, environmental and spatial-planning matters.
Consequently, the policy on Auckland Airport shares, has been changed to enable the purchase of more shares in the airport subject to council approval, following rigorous analysis against the objectives and criteria outlined in the policy".
SI - What are some of your business and management principles and what strategic planning method do you adhere to?
SM - I have a really simple approach; I’m an advocate of Graeme Hart’s ‘suc-dri’ formula. I tend to figure out the businesses value drivers on this basis, and then invest in the right people and capability to make a difference to the outcomes of those value drivers. The aim is to generate long-term superior shareholder returns and value. To this end, getting it right for customers is critical.
SI - In my investing experience I have found the level of business leadership in New Zealand wanting – with a few very notable exceptions - when it comes to making good long-term decisions based on sound business skills, the basic understanding of running a business and accountability when it comes to making mistakes and this is often reflected in businesses hiring from an overseas talent pool. What are your views on how we can get good shareholder representation in the boardroom?
SM - Being a director of a public listed company these days is a tough ask. In recent years the governance responsibilities have become even more challenging, not to mention the legal liabilities that can come with a directorship.
SI - What company or companies do you admire the most (apart from AIA) that you don't have a financial interest in and why?
SM - I really admire Apple – I admire their long-term value and vision, and their incredible ability to innovate through simplicity. They are an incredible example of less is more.
SI - I have read Benjamin Graham's Security Analysis and find it crucial to long-term investing not just in the stockmarket but for investing in general. Have you read it and if you have what have you taken from it as its main points?
SM - No – sorry I haven’t read it Darren.
SI - Who are some of your business mentors/heroes and why?
SM - Again sorry – I really don’t think about heroes – I’ve tried to learn from every business person I’ve ever dealt with, some more than others, and I try and maintain that focus on always learning from good people. I’ve learnt that the ‘hero’ model of leadership has its flaws.
SI - What do you see as the strongest and weakest quality of your leadership style?
SM - I think one of my strengths is my willingness to search for and identify the big organisational aspirations and then organise the resources and people to go for them. Weaknesses? –well, I’m probably not the best listener on the planet.
SI - Where do you see yourself and the business you lead over the next five years?
SM - It would be fantastic to see Auckland Airport recognised as a great NZ business success story, and I’d be really happy if I could play a part in that.
END
About Simon Moutter - From NZ Herald
2008 - current: CEO, Auckland International Airport
About Auckland Airport - From AIA Website & ASB data
Auckland Airport is the major connection between the world and New Zealand.
It is where New Zealand touches the world - welcoming visitors and farewelling friends.
Auckland International Airport Limited (Auckland Airport) was formed in 1988, when the New Zealand Government corporatised the management of Auckland International Airport. In 1998, the Government sold down its shareholding, and Auckland Airport became the fifth airport company in the world to be publicly listed.
Today, Auckland Airport has been voted as one of the 10 best airports in the world two years in a row, and is a major driver of the economy. Auckland Airport generates billions of dollars for the economy, creating thousands of jobs, and making a vital contribution to New Zealand trade and tourism by strengthening connections with the world.
Over 70 per cent of visitors enter or leave New Zealand via Auckland Airport, which handles over 13 million passengers a year. More than 20 international airlines serve Auckland Airport, Australasia’s second busiest international airport, after Sydney.
As New Zealand's major transport hub, Auckland Airport is investing in an airport and traveller experience that all New Zealanders can be proud of.
Auckland Airport is continually developing the capacity and services to ensure it will sustainably cope with an anticipated 24 million passengers a year by 2025, reflecting New Zealand’s growing popularity as one of the world’s leading tourism destinations.
The airport also owns 1500 hectares of land presenting it with a huge opportunity for commercial and retail property development.
Where & What
Sector | Transportation |
Registered office | Jean Batten International Terminal, Auckland International Airport, Manukau, New Zealand, New Zealand, 2022 |
Postal address | PO Box 73-020, Auckland International Airport, New Zealand, New Zealand, 2150 |
Telephone | +64 9 275 0789 |
Website | www.aucklandairport.co.nz |
First listed | 22/02/1999 |
Directors: | Mr Hugh Richmond Lloyd Morrison, Mr John Alston Brabazon |
Chairman | Tony Frankham |
Managing director | Simon Moutter, |
Auditors | Deloitte |
Bankers | ANZ National Bank |
Registry: | Link Market Services, Level 16, Brookfields House, 19 Victoria St West, Auckland, New Zealand, New Zealand, 1010, PO Box 91976, Auckland, 1142 |
Telephone | +64 9 375 5998 |
Facsimile | +64 9 375 5990 |
Website | www.linkmarketservices.com |
Current Board
Joan Withers MBA, AFinstD
Disclosure: I own AIA shares in the Share Investor Portfolio
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